Shipping policy
Shipping Policy
At Ela Varen we work to ensure every order is prepared and delivered safely and efficiently.
This Shipping Policy explains how we handle the preparation, dispatch and delivery of orders placed through our online store.
Order processing
Once payment is confirmed, we will start preparing your order for shipment.
Processing time is 1 to 3 business days. Orders are processed in the order in which they are received.
During periods of high demand, special promotions or exceptional circumstances, processing may take longer than usual.
Delivery times
The estimated delivery time is 7 to 15 business days from order confirmation.
These times are estimates and may vary depending on:
- The destination of the order.
- Product availability.
- The carrier.
- Public holidays or periods of high demand.
- Weather conditions.
- Customs procedures, where applicable.
- Other circumstances beyond Ela Varen's reasonable control.
In any case, your order will be delivered within a maximum of 30 calendar days from confirmation, unless another timeframe is agreed with the customer.
Shipping costs
Shipping is free to all countries we ship to.
At checkout you will see the shipping price crossed out and marked as "Free": the discount is applied automatically, with no code required, and you pay nothing for standard shipping. Before confirming payment you can check the total cost of your order.
Order tracking
Once your order has shipped, you will receive a tracking number to check its status. You can also check it in the package tracking section of our store.
Tracking updates may take some time to appear after the order has been handed over to the carrier.
Delivery address
The customer is responsible for providing a complete and correct shipping address when placing the order.
We recommend carefully checking:
- Recipient's name.
- Street and number.
- Postcode.
- City.
- State, province or region.
- Country.
- Contact phone number.
If you notice an error in the address after placing your order, please contact Ela Varen as soon as possible.
We will try to make the change before shipping when technically possible, but we cannot guarantee changes once the order has been processed or handed over to the carrier.
Failed deliveries
If the carrier cannot complete the delivery, it may make another attempt, leave collection instructions or return the parcel, depending on its procedures.
If an order is returned to Ela Varen due to an incorrect address, repeated absence of the recipient or inability to deliver for a reason attributable to the customer, we will contact the customer to decide how to proceed.
Any action will be taken in accordance with the consumer's rights under applicable law.
Delays
Although we do our best to meet the estimated delivery times, delays beyond our control may occur.
If you notice a significant delay in your order, please contact our customer service team so we can review your situation.
Lost orders
If tracking shows an issue or you believe your order may have been lost in transit, please contact us.
We will review the case with the carrier and inform you of the steps needed to resolve it, according to the circumstances of the order and applicable law.
Damaged parcels
If you receive a visibly damaged parcel, we recommend keeping the packaging and taking photos of the parcel and the product received.
Please contact our customer service team as soon as possible with your order number and, where necessary, photos that allow us to assess the issue.
Our team will review the case and let you know the appropriate solution.
International shipping and customs
When an order is shipped outside the relevant customs territory, taxes, duties, import fees or other charges set by the authorities of the destination country may apply.
Where these charges are not expressly included in the price shown at checkout, they may be payable by the recipient in accordance with applicable law.
Changes or cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
We will try to accommodate your request as long as the order has not yet been prepared or shipped.
Once the order has been shipped, any return must be handled in accordance with our Returns and Refunds Policy.
Contact
For any questions about the shipping or delivery of your order, you can contact Ela Varen:
Ela Varen
Email: soporte@elavaren.com
Phone: +34 679 71 39 62